DELIVERY

Shortly after placing the order, you will receive a confirmation by email. Your order will be dispatched within 3 business days from the time it is placed. After that, you will receive a shipping confirmation by email. Please note that during sale and collection releases, dispatch time may take up to 5 business days. The standard shipping cost for all orders within the Netherlands is € 4,50.

RETURNS POLICY

Customers are eligible to return items for refund up to 14 days after delivery. Returns will not be accepted if requested over 14 days past the delivery date noted on the order tracking. There are no extensions on refunds and no exceptions will be made. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.

Please allow up to 14 business days from the time you mail the return for our team to receive it and process the request. Refunds for returns will be provided once the item has been received and inspected by our team. Failure to provide the item back in its original OSSI branded packaging will result in a repackaging fee of €5. For all returns, items must be undamaged. OSSI is not accountable for items that are lost or damaged in the mail.
Any return shipping fees are the responsibility of the customer. Shipping costs are non-refundable.

Eligible refunds will be processed back to the original payment method within 3-5 business days of the product being inspected and approved at our office. In the event the payment method and/or card used to place the order is no longer active or available, we will provide a credit code for the value paid. We are not able to provide refunds to any other account, other than the original one used to place the order. Exchanges and warranty replacements will be issued using standard shipping services.