WARRANTY POLICY

We stand behind the quality of our jewelry and we guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. This warranty is valid for the duration of 6 months, beginning on the date of purchase. To inquire if your jewelry is covered under this warranty, contact hello@ossi.studio with your name, address, order number, and a detailed description and pictures of the issue at hand. Write ‘Warranty Claim’ in the subject of the email. Warranty claims must be accompanied by acceptable proof of purchase. Note that you will be expected to pay the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the color such as subtle color changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster. In the event your item required for warranty has been discontinued or sold out, a credit code will be offered for the value paid on the original purchase, to be used towards a new replacement purchase of another item and subject to approval. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent. 

EXCHANGE POLICY

Customers are eligible to return items for refund or exchange up to 14 days after delivery. Returns will not be accepted if requested over 14 days past the delivery date noted on the order tracking. We currently do not offer exchanges through our online portal. However for exchange requests please email hello@ossi.studio directly with your order number for specific instructions. There are no extensions on refunds and no exceptions will be made. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.

Please allow up to 14 business days from the time you mail the return for our team to receive it and process the request. Refunds or exchanges for returns will be provided once the item has been received and inspected by our team. Failure to provide the item back in its original OSSI branded packaging will result in a repackaging fee of €5. For all returns, items must be undamaged. OSSI is not accountable for items that are lost or damaged in the mail.
Any return shipping fees are the responsibility of the customer. Shipping costs are non-refundable.

Eligible refunds will be processed back to the original payment method within 3-5 business days of the product being inspected and approved at our office. In the event the payment method and/or card used to place the order is no longer active or available, we will provide a credit code for the value paid. We are not able to provide refunds to any other account, other than the original one used to place the order. Exchanges and warranty replacements will be issued using standard shipping services.