Return & Exchange

Customers are eligible to return items for refund up to 30 days after delivery. Returns will not be accepted if requested over 30 days past the delivery date noted on the order tracking. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.

Please allow up to 5 business days from the time you mail the return for our team to receive it and process the request. Refunds for returns will be provided once the item has been received and inspected by our team. Failure to provide the item back in its original OSSI branded packaging will result in a repackaging fee of €5. For all returns, items must be undamaged. OSSI is not accountable for items that are lost or damaged in the mail. Shipping costs are non-refundable. Return shipping costs are at the expense of the customer, unless the returned item is faulty. The shipping costs as mentioned on our website also apply for return shipping.

Eligible refunds will be processed back to the original payment method within 10 business days of the product being inspected and approved at our office. In the event the payment method and/or card used to place the order is no longer active or available, we will provide a credit code for the value paid. We are not able to provide refunds to any other account, other than the original one used to place the order. Warranty replacements will be issued using standard shipping services.

OSSI Studio does not offer a service for exchanging products. If you want to exchange a product, please follow the return instructions and place a new order. The return shipping costs and the shipping costs of the new order are at the expense of the customer, unless the returned item is faulty.